runex Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between runex ("Platform", "we", "us") and each individual who uses our services ("User", "you", "Player"). These Terms apply to all services, games, and content provided through the website runex.cam.

Key Definitions:

• Account: Your registered personal user account on the runex platform.
• Deposit: The amount of money added to your account.
• Withdrawal: Taking money out of your account balance.
• Bonus: Additional rewards or incentives provided by runex.
• Wagering Requirement: The obligation to place a specified amount in bets before a bonus can be withdrawn.

runex reserves the right to change these Terms at any time. Users will be notified as far in advance as possible for significant changes. Continued use of the platform after any changes means you have agreed to the new terms.

2. Account Registration and Eligibility

2.1 Age Requirement

To register and participate on the runex platform, you must be 21 years of age or older. Use of this platform by anyone under 21 is strictly prohibited. Proof of identity may be requested at any time to verify age.

2.2 Single Account Policy

Each individual may open only one account. Operating multiple accounts by the same person or members of the same household is strictly prohibited. If multiple accounts are detected, all accounts may be closed and balances forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be completely accurate and truthful. Providing false information may result in account cancellation. If any information changes, the support team must be notified promptly.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not allow anyone else to use your account. If you suspect unauthorized access, notify our support team immediately.

3. Deposit and Withdrawal Policy

3.1 Deposits

The minimum deposit amount on the runex platform is ৳500 (five hundred taka). Accepted deposit methods are: bKash, Nagad, Rocket, and Upay. All deposits must be made from a payment method registered in the account holder's own name.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). The standard processing time for withdrawals may range from 15 minutes to 2 hours. Withdrawal requests will only be processed to the same payment method used for the deposit.

3.3 Verification Process

Identity verification may be required for large withdrawals or a first-time withdrawal from an account. The withdrawal process may be delayed until the required documents are received. A copy of a national identity card or passport may be requested.

3.4 Third-Party Transactions

Making deposits or withdrawals using a payment method registered in another person's name is strictly prohibited. If such activity is detected, the account may be suspended or closed.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New users can receive a 100% bonus of up to ৳20,000 on their first deposit. A minimum deposit of ৳500 is required to receive this bonus. A 25x wagering requirement must be met before the bonus can be withdrawn.

4.2 Bonus Wagering Terms

A total of 25x in bets must be placed on the bonus and the associated deposit before withdrawal. For example, if you deposit ৳5,000 and receive a ৳5,000 bonus, you must wager a total of ৳10,000 × 25 = ৳250,000. The contribution rate of specific games toward meeting the wagering requirement may vary.

4.3 Bonus Abuse

Opening multiple accounts to obtain bonuses, collusion, or any other dishonest attempt to collect bonuses is strictly prohibited. If such activity is detected, all bonuses and associated winnings will be forfeited.

4.4 Other Promotional Offers

From time to time, runex may offer special promotions, reload bonuses, or special event offers. Each offer will have its own terms and expiry date, which will be clearly stated in the offer details.

5. VIP Program and Rewards

The runex VIP program has five tiers. As you advance through each tier, weekly cashback and other benefits increase:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

It is possible to advance to higher VIP tiers through regular play. Cashback is provided each week based on net losses within a defined time period. runex reserves the right to discontinue or modify VIP benefits.

6. Gaming Rules and Fair Play

6.1 General Gaming Policy

All games on the runex platform use Random Number Generator (RNG) technology to ensure fair and transparent outcomes. The result of each game is entirely random and is not influenced by previous results.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure if detected:

• Using software, bots, or automated methods to play games.
• Collusion or conspiring with other players.
• Exploiting technical errors on the platform.
• Attempting to gain an unfair advantage using specialist software.
• Using third-party advisory services during games.

6.3 Technical Issues

If the outcome of a game becomes uncertain due to a server outage, network issue, or other technical fault, runex reserves the right to void that round and refund the bet amount. runex is not obligated to pay out large winnings displayed as a result of a technical error.

7. User Conduct and Responsibilities

When using the platform, you must:

• Comply with all applicable laws and regulations.
• Treat other users with respect.
• Refrain from using abusive or threatening language in live chat or other communication channels.
• Not participate in money laundering or any other illegal financial activity.
• Refrain from attempting to breach the platform's security systems.

Violating these guidelines may result in temporary or permanent account closure and forfeiture of all balances.

8. Privacy and Data Protection

runex places the highest importance on the security of your personal information. All data is kept secure using SSL encryption technology. Your information is collected, stored, and used in accordance with our privacy policy.

For more details, please read our Privacy Policy page. Sharing your information with third parties requires your consent, except where legally required. Even after an account is closed, certain information may be retained for a specified period as required by law.

9. Account Closure and Suspension

9.1 Account Closure by the User

You may request to close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to settle all pending bets and withdraw any available balance.

9.2 Account Closure by runex

runex reserves the right to immediately close any account in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud, deception, or dishonest activity.
• Providing a false identity or false information.
• Suspicious activity related to money laundering.
• Attempting to access from a prohibited geographic location.

9.3 Self-Exclusion

If you are experiencing problems related to gambling, you may use our Self-Exclusion service. Visit our Responsible Gaming page for more details.

10. Responsible Gaming

runex places the highest priority on responsible gaming. We believe that gambling is a form of entertainment and should never be a source of financial stress. The following tools are available to help users:

• Setting spending limits (Deposit Limits).
• Setting loss limits (Loss Limits).
• Taking a temporary break (Cool-Off Period).
• Permanent self-exclusion (Self-Exclusion).
• Reality Checks.

If you are experiencing problems with gambling, please contact us through our 24/7 live chat support or email us at [email protected]. Visit our Responsible Gaming page to learn more.

11. Dispute Resolution

If a dispute arises, please contact our support team first. Most issues can be resolved through direct communication. To file a complaint, email [email protected] or contact us via live chat.

An initial response will be provided within 7 business days of a complaint being submitted. Complex matters may take additional time to resolve. Both parties' views will be considered equally during dispute resolution.

In any dispute regarding the outcome of a bet, the result recorded in the platform's logs will be considered final, unless there is evidence of a technical error.

12. Limitation of Liability

runex is not responsible for:

• Gameplay being interrupted due to issues with the user's internet connection or device.
• Delays or failures of third-party services or payment gateways.
• Losses arising from a user's failure to maintain the security of their own account.
• Service interruptions caused by unexpected technical disruptions or force majeure.

In any circumstance, runex's maximum liability will be limited to the amount of the specific transaction affected.

13. Intellectual Property and Content Rights

All content on the runex platform — logos, graphics, text, code, and design — is the exclusive property of runex or licensed content. Reproducing, distributing, or using this content for commercial purposes without written permission is prohibited.

Game software is the property of the respective game providers and is governed by their licensing terms.

14. Changes to Terms and Enforceability

runex reserves the right to change or update these Terms at any time. For significant changes, an effort will be made to notify users by email or through the platform. Continued use of the platform after updated Terms are published will be considered acceptance of the new terms.

If any single clause of these Terms becomes unenforceable, all remaining clauses will continue to be in effect. If you have any questions about these Terms, please contact our support team.

The Bengali version of these Terms is authoritative. In the event of any translation or interpretation, the Bengali version will be considered final.