runex's commitment to responsible gaming
runex believes gaming should be enjoyable — not stressful. We are always by your side with our safety tools, limit-setting features and 24/7 Bengali-language support.
What is responsible gaming?
Online gaming is a form of entertainment, but when it goes out of control it can have harmful effects on personal, family and financial life. Responsible gaming means staying aware of your own limits, setting a budget and treating gaming as a source of entertainment — not a source of income.
runex places the safety of players in Bangladesh as its highest priority. Our platform provides various protective tools to help you play in a healthy and enjoyable way. From deposit limits to self-exclusion — we want to ensure your gaming experience stays positive at all times.
Remember: runex is for ages 21 and above only. Allowing anyone under age to use this platform is strictly prohibited. If there are any underage members in your household, keep your account details secure.
Our protection tools
runex provides these tools to help you manage your own gaming habits.
Deposit Limit
Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately. Requests to increase a limit follow a 24-hour waiting period — this protects you against depositing more than you intend in an emotional moment.
Time-Out Break
If you feel you need a break for a while, use the time-out feature. You can take a temporary break from 24 hours up to 6 weeks. During the break you will not be able to log in to your account, but it will be reactivated automatically once the break ends.
Self-Exclusion
Choose self-exclusion for long-term protection. It is possible to set an exclusion lasting from 6 months up to 5 years. Your account cannot be reactivated during this period. Submit your request via live chat or email.
Wager Limit
Decide in advance the maximum amount you will wager within a set period. If you exceed this limit, the system will automatically stop you. This is the most effective way to keep your gaming budget under control.
Reality Reminder
After a set interval (for example every 1 hour), a message will appear on screen letting you know how long you have been playing and how much you have spent. This reminder helps you stay aware.
Age Verification
runex strictly ensures the 21+ age requirement. Age verification is mandatory at the time of account registration. If there are minors in your home, keep a pin-lock or parental controls active on your device.
Age limit: strictly for adults only
runex upholds the commitment to responsible gaming in Bangladesh. No person under the age of 21 will be permitted to use the platform. For any age-related concerns, contact our live chat directly.
Warning signs of problem gambling
If you notice the following signs in yourself, consider seeking help now.
You are placing more bets to try to recover lost money and cannot stop.
You are hiding your gaming habits from family or friends and being dishonest about them.
You are spending money on gaming at the expense of essential costs such as rent, food and bills.
You feel restless or irritable when you are not playing — a sign of psychological dependence.
You are continuing to game by taking loans or selling assets and are falling into financial difficulty.
You are gaming for hours on end while neglecting work, studies or family responsibilities.
Check yourself
Ask yourself the questions below. If the answer to most of them is "yes", contact us.
- Do I play for longer or spend more money than I had planned?
- When I win, am I unable to stop and instead keep playing to win more?
- Have people close to me expressed concern or criticism about my gaming habits?
- Do I see gaming as the only way to relieve stress?
- Have I repeatedly tried and failed to reduce or stop my gaming spending?
- Is gaming causing harm to my career, studies or relationships?
How to use the tools
You will find these tools in your account settings. Contact live chat at any time to make changes.
Log in
Log in to your runex account and go to the "Account Settings" section.
"Safety" tab
Click the "Responsible Gaming" or "Safety" tab — all tools are found here.
Set your limits
Choose your preferred deposit limit, time-out or self-exclusion and confirm.
Get support
If you have any issues, contact us via 24/7 live chat or at [email protected].
Need help? We are always here
If you feel that gaming is causing problems in your life, talk to us right away. Our Bengali-speaking support team is available 24 hours a day, 7 days a week. All information is kept completely confidential.
Questions about responsible gaming
Frequently asked questions and answers are provided below.
Enjoy safely — with runex
Play responsibly and keep gaming a source of entertainment. Explore our cricket betting, slot games and casino sections — always within your set limits.