Frequently Asked Questions
Answers to all your questions at runex
From opening an account to bKash deposits, claiming bonuses, cricket betting and safe gaming — all the details you need in one place.
runex is one of the trusted online gaming platforms for players in Bangladesh. Whether you are a new member or an experienced player, many questions come to mind about creating an account, depositing and withdrawing funds, bonus terms, game rules and responsible gaming. On this FAQ page we have provided direct, straightforward answers to the 24 most common questions from players in Bangladesh. If you need further help on any topic, our 24/7 Bengali live chat support is always ready.
Account and Registration
To register at runex you need an active mobile number, a valid email address and a strong password. The registration process is fully available in Bengali and can be completed in just a few minutes. Make sure you are 21 years of age or older.
No, only one account per person is allowed on the runex platform. Creating multiple accounts is a violation of the platform's rules and may result in account suspension. If you have any issues with your account, contact our support directly.
On the login page, click the "Forgot Password?" option. Enter your registered email or mobile number — runex will send a reset link or OTP. Set a new password after verifying the OTP. The entire process usually takes 3-5 minutes.
runex may request identity verification as needed to maintain a secure platform. For large withdrawal transactions, additional verification may be required. Contact support via live chat for more details about the verification process.
Yes, runex is fully mobile-friendly. Visit runex.cam from a browser on any Android or iOS device and the site will automatically display correctly on a mobile screen. Playing games, depositing and withdrawing funds — everything is possible from a smartphone.
Deposits and Withdrawals
Money deposited via bKash is generally credited to your runex account instantly or within a few minutes. Occasional minor delays can occur due to network issues but this is uncommon. If a deposit does not complete, provide the transaction ID to live chat support.
The minimum deposit at runex is ৳500 — this applies equally to bKash, Nagad, Rocket and Upay. This amount gives new players the chance to start playing with a smaller investment. A 100% bonus is also available on the first deposit.
Withdrawal processing time at runex is generally 15 minutes to 2 hours. This timeframe applies to bKash, Nagad, Rocket and Upay. During peak hours it may take slightly longer. The minimum withdrawal amount is ৳1,000.
runex does not charge any processing fees on deposits or withdrawals. However, if bKash, Nagad, Rocket or Upay have their own charges, those are set by the payment provider and are not within runex's control. Check your payment provider's fees before making a transaction.
Log in to runex, go to the "Deposit" section and select Nagad. Send the amount to the merchant number shown and enter the transaction ID in the designated field. The minimum deposit is ৳500. If successful, your balance will update within a few minutes.
If a withdrawal is cancelled, the funds generally return to your runex wallet. The reason may be a pending account verification or an incomplete bonus wagering requirement. Contact live chat for details — our team will resolve it promptly.
Games and Rules
To bet on BPL matches, go to the cricket section on runex. Before the match starts, place bets on markets such as match winner, toss and total runs. With live betting you can also place bets while the match is in progress. The minimum and maximum amount for each bet is shown on screen.
RTP is a game's theoretical payback percentage — meaning over the long term, how much of the total wagered amount a game returns to players. For example, a 96% RTP means on average ৳96 is returned for every ৳100 wagered. This is not a guarantee for any individual session — each spin is independent.
Yes. runex offers games from world-class providers such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming, all of which use a Random Number Generator (RNG) tested by independent auditors. Every outcome is completely random and there is no opportunity for manipulation by anyone.
runex's live casino games are played with real dealers via direct video streaming. Roulette, Baccarat, Blackjack and Andar Bahar are available at live tables powered by Evolution Gaming and Ezugi. You can also play from a mobile device with a reliable internet connection.
Aviator by Spribe is a crash game. A plane takes off and flies with a multiplier that keeps increasing — you must cash out before the plane crashes. Place your bet, watch the multiplier and press "Cash Out" at the right moment. Each round is completely random.
Bonuses and Promotions
runex offers a 100% bonus on the first deposit up to ৳20,000. This means depositing ৳20,000 lets you start playing with a total of ৳40,000. To withdraw the bonus, the combined amount of the original deposit and the bonus must be wagered 25 times.
A wagering requirement means you must place a set amount of bets before withdrawing a bonus. At runex this is 25 times. Example: ৳1,000 deposit + ৳1,000 bonus = ৳2,000; a 25x wager means you must place a total of ৳50,000 in bets. Both slots and sports betting count toward meeting this requirement.
All registered members at runex are automatically enrolled in the VIP program. Through regular play you can advance from Bronze to Silver, Gold, Platinum and the highest level, Diamond. Weekly cashback is available at each level — up to 0.8% at the Diamond level.
Weekly cashback by VIP level: Bronze 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6%, Diamond 0.8%. Higher levels also come with priority support, special promotion offers and faster withdrawal benefits.
Yes, runex runs special promotion offers during Eid, Pohela Boishakh and other national festivals. These offers are available for a limited time and can be found by logging in to the site or through live chat support.
Security and Responsible Gaming
runex uses SSL encryption to protect your information, which is as secure as modern banking systems. Your personal information is not sold or shared with third parties. Read our privacy policy for more details.
No. runex is for people aged 21 and above only. Registration or gaming by minors is strictly prohibited. You may be asked to confirm your age when creating an account. Strictly following this rule is our responsibility.
Yes. runex supports responsible gaming. You can request a temporary account suspension or self-exclusion for a set period of time. Contact live chat support for this or visit our responsible gaming page.
If you notice unauthorized logins or unusual transactions on your account, change your password immediately and contact our 24/7 live chat or [email protected]. We will investigate promptly and take the necessary steps.
runex places the highest importance on responsible gaming. We give players the ability to set deposit limits, take breaks and request self-exclusion when needed. Gaming is for entertainment — not to solve problems. If you feel you are losing control, please visit our responsible gaming page.
Contact Us
24/7 Live Chat
Contact us via live chat for instant support in Bengali. Get answers to any question at any time.
Email Support
Send an email to [email protected] for detailed questions. We aim to respond promptly.
Help Center
Browse our detailed guide and policy pages — terms and conditions, privacy policy and responsible gaming.
Still have questions?
Contact support or join runex now and experience it for yourself.