runex Privacy Policy

1. Introduction and Purpose of the Policy

runex is a reliable and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. Through this privacy policy, we aim to clearly explain how your personal information is collected, what purposes it is used for, how long it is stored, and what measures we take to protect it.

This policy has been prepared in accordance with applicable data protection guidelines in Bangladesh and international best practices. By registering on the runex platform, logging in, or using any service, you accept all provisions of this privacy policy.

Our platform uses SSL encryption to protect your information from unauthorized access by third parties. We are committed to user trust and your information will never be used or disclosed without authorization under any circumstances.

2. Types and Scope of Information Collected

The runex platform may collect the following types of information from you:

2.1 Information You Provide Directly

When you create an account on runex or complete the registration process, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes — only those aged 21 or above may register)
• Email address
• Preferred payment method details (such as: bKash, Nagad, Rocket, or Upay number)
• Account password (stored in encrypted form)
• Messages and contact information sent to customer support

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identification information
• Browser type and operating system version
• Date, time, and duration of access to the platform
• Which pages were visited and the type of navigation
• Data collected from cookies and similar tracking technologies
• Game history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes verify information with legitimate third-party service providers. In such cases, strict privacy guidelines are always followed.

3. Purposes of Using Information

runex uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing VIP program and cashback benefits
• Ensuring 24/7 Bengali customer support service

3.2 Security and Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification — ensuring all users are above 21 years of age
• Compliance with responsible gaming regulations
• Account security and prevention of unauthorized access

3.3 Platform Development

• Reviewing and improving user experience
• Identifying and resolving technical issues
• Determining demand for new games and services
• Presenting relevant content for users in Bangladesh

4. Data Storage and Security Measures

4.1 Data Retention Period

runex stores your personal information only for as long as necessary. All information is retained while the account is active. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention.

4.2 Technical Security

runex has implemented the following technical measures to protect your information:

• SSL/TLS encryption — the highest standard of encryption is used for all data transfers
• Firewall and network security systems
• Password encryption — stored passwords are never kept in plain form
• Regular security audits and vulnerability testing
• Suspicious activity detection system
• Limited access policy — only authorized personnel can access necessary information

4.3 Steps in Case of a Data Breach

If there is any risk that the security of your information has been compromised, runex will notify the affected users as quickly as possible and take the necessary preventive measures.

5. Sharing Information with Third Parties

runex generally does not share your information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

For payment processing, only the information necessary to complete transactions is exchanged with bKash, Nagad, Rocket, and Upay. These partners handle information in accordance with their own privacy policies.

5.2 Legal Obligations

It may be necessary to provide information to authorities in response to a court order, government directive, or legal investigation. In such cases, only the minimum necessary information will be provided.

5.3 Technical Service Providers

Certain technical service providers may need to be engaged for the technical operation of the platform. All such parties operate under strict confidentiality agreements and may only access information for their designated tasks.

6. Cookie Policy

The runex platform uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform — maintaining login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics for reviewing and improving platform usage.

6.2 Cookie Controls

You can control or remove cookies through your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain features of the platform.

7. User Rights

As a registered user of runex, you have the following rights:

• Right to Access: You may request to know what information is stored about you.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request the deletion of your personal information, although some information may be required to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be limited.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat.

8. Privacy of Minors

The runex platform is for those aged 21 or above only. We do not knowingly collect information from any minor. Age verification is ensured during the registration process. If for any reason information from a minor has entered our system, it will be deleted immediately upon discovery and the associated account will be closed.

Parents and legal guardians are requested to notify us immediately if they believe a minor is using this platform.

9. Policy Changes and Updates

runex reserves the right to update or amend this privacy policy at any time. If significant changes are made to the policy, we will notify users in the following ways:

• A notice will be displayed when logging in to the platform
• Registered email addresses may be notified about the update
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. You are advised to review this page regularly.

10. Applicable Law and Jurisdiction

This privacy policy will be interpreted in accordance with relevant laws and regulations. Any disputes or claims relating to this policy will be resolved within the applicable legal framework.

runex is committed to following international best practices in privacy and always strives to protect user information.